FAQs
1. Where do you ship to?
We currently ship within the United States only.
At this time, we do not support international shipping outside the U.S.
2. How much is the shipping cost?
Shipping costs are calculated as follows:
- Free shipping on orders over $10 USD
- A flat shipping fee of $8 USD applies to orders under $10 USD
The shipping fee will be clearly displayed at checkout before you complete your purchase.
3. How long does delivery take?
Delivery times may vary depending on your location. In general:
- Processing time: 1–3 business days
- Shipping time: 5-10 business days
Please note that delays may occur during peak seasons or holidays.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with tracking information.
You can use this tracking number to check the status of your delivery.
5. Can I cancel or change my order?
If your order has not been processed yet, you may request a cancellation or modification by contacting us.
Once the order has been shipped, changes or cancellations are no longer possible.
6. What is your return policy?
If you receive a defective or incorrect item, please contact us within a reasonable time after delivery.
We will review your request and provide a suitable solution based on the situation.
For more details, please refer to our Return & Refund Policy page.
7. What if I entered the wrong address?
Please contact us as soon as possible if you notice an incorrect shipping address.
We will do our best to update it before the order is shipped. However, we cannot guarantee changes after processing.
8. How can I contact customer support?
You can reach us via email:
- Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time)
- Closed on public holidays
- Messages can be sent 24/7, and we will respond during business hours
9. Are your products safe for everyday use?
Our products are designed for everyday household use. Product descriptions include relevant material and usage information to help you make informed decisions.
10. Why choose us?
We focus on providing practical products with reliable quality and clear customer support. Our goal is to make everyday use simple and efficient.